Warranty
Every SmartSF H2 comes with a 1-year limited warranty from the date of delivery, on top of our 30-day return policy.
What’s covered
- Defects in materials and workmanship under normal use;
- Hardware failures of the camera unit, display, or included accessories;
- Devices that stop functioning despite correct installation and use.
What’s not covered
- Physical damage from accidents, drops, water, or extreme heat beyond the rated operating range;
- Damage from improper installation, modified wiring, or disassembly — the device contains no user-serviceable parts;
- Normal wear, cosmetic marks that don’t affect function;
- Memory cards (not included) and footage loss — please back up important clips;
- Cellular coverage or carrier-side service interruptions.
How to make a claim
- Email support@smartsfweb.com with your order number, a short description of the issue, and a photo or video if relevant.
- Our team responds within 24 hours on business days with troubleshooting steps or a return authorization.
- Approved claims are repaired or replaced at no charge, our choice, including return shipping within the US.
This warranty gives you specific legal rights; you may also have other rights that vary by state.