Warranty

Every SmartSF H2 comes with a 1-year limited warranty from the date of delivery, on top of our 30-day return policy. The warrantor is Shenzhen Zhimou Shijie Technology Co., Ltd., trading as SmartSF Cam, Room 611, 6/F, No. 3012 Banxuegang Blvd, Bantian Street, Longgang District, Shenzhen, Guangdong 518129, China. The warranty is extended to the original purchaser.

What’s covered

Defects in materials and workmanship under normal use;
Hardware failures of the camera unit, display, or included accessories;
Devices that stop functioning despite correct installation and use.

What’s not covered

Physical damage from accidents, drops, water, or extreme heat beyond the rated operating range;
Damage from improper installation, modified wiring, or disassembly — the device contains no user-serviceable parts;
Normal wear, cosmetic marks that don’t affect function;
Memory cards and footage loss — please back up important clips;
Cellular coverage or carrier-side service interruptions.

How to make a claim

Email support@smartsfweb.com with your order number, a short description of the issue, and a photo or video if relevant.
We reply within one business day (we work US Pacific hours) with troubleshooting steps or a return authorization. Do not send anything back before you have that authorization.
Approved claims are repaired or replaced at no charge, our choice, including shipping both ways within the US. Service is handled at our US address — 2012 Jaffa Drive, Unit 116&117, Saint Cloud, FL 34771 — so a warranty unit does not have to cross the Pacific and back. Wait for the return authorization before shipping; unannounced packages slow the claim down.

Your rights under state law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, last only as long as this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

We are not liable for incidental or consequential damages — for example lost footage, a missed insurance claim, vehicle downtime, or the cost of a replacement camera while yours is being repaired. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

A dash camera is a recording device. It is not an alarm, not a security service, and not a substitute for insurance. We cannot promise it will capture any particular event.