It won’t pair with my phone
Bluetooth has to be on, you have to be standing next to the camera, and you have to press OK on the camera itself when the prompt appears. The full sequence is on the setup page.
Support
Start here.
Most of it is written down.
And if it isn’t, write to us — a person reads it.
01 · Six places the answer probably is
Pick the one that sounds like your problem.
Parking mode isn’t recording
It needs constant power. Three usual causes: the hardwire kit’s yellow wire is on a fuse that goes dead with the ignition; the OBD-II adapter is not fully seated; or your car’s OBD-II port is a switched one that loses power with the ignition — not all of them stay live, and the hardwire kit in the same box solves that one. Also check that low-voltage protection has not ended the watch.
Live view says it can’t connect
Live view needs an active plan and cellular coverage where the car is parked. Underground garages are the usual culprit. Check the plan is still active in the app.
Which app is it, really?
The store listing is called AIDOVID on both the App Store and Google Play. Searching for SmartSF will not find it. Details on the app page.
What do the plans actually include?
Data, cloud retention, route history and shared viewers differ by tier, and the $9.99 Basic plan has no cloud storage. Every row is on the plans page.
I want to send it back
30 days, no argument. Shipping & returns has the steps, or just write to us and we will start it.
02 · The manual
Everything the camera does, in 22 pages.
The same booklet that ships in the box, as a PDF — the full menu tree, what every button does in each mode, the fuse–box and OBD-II wiring notes, and the factory’s own troubleshooting pages. Worth keeping on your phone: the printed one is 90 × 120 mm and easy to mislay.
Two things in it are already out of date, both in your favour. The packing list on page 1 is the factory’s original: it does not mention the 64 GB microSD card, which now comes pre-installed in the camera, and it still marks the OBD-II power module as optional — that module is in the box with this batch, free while supplies last. The product page has the current list.
03 · After you press Buy
What happens, in order.
- An order confirmation lands in your inboxFrom support@smartsfweb.com. If it is not there, check spam and then write to us.
- It shipsFree US shipping. You get a tracking number when the label is created.
- Install the app before you tidy the cable awayPairing is easier while you can still reach the camera. The setup page has all three videos.
- Claim your 30 days of StandardA new H2 has 30 days of Standard features at no charge, but you have to claim them in the app — they do not start on their own. Separately, your first paid subscription starts with its own 30-day trial: cancel any time before it ends and pay nothing.
- Change your mind and send it back30-day returns. One email starts it.
What we can sort out
- Anything about the order — address, tracking, returns, refunds.
- Which wire goes where, and whether the OBD-II adapter is the better answer for your car.
- Pairing, settings, and what a menu item does.
- Telling you honestly whether the camera does the thing you want before you buy it.
What we can’t
- Make cellular coverage exist where the car is parked.
- Recover footage from a card that was overwritten before the clip was locked.
- Tell you whether recording audio is legal where you drive — laws differ from state to state.
- Give a date for the rear camera restock beyond “soon”. When we know, the people on the notify list hear first.
About the rear camera. It is between shipments. It plugs into the same H2, so buying the camera on its own does not close that door — leave your email on the rear kit on the product page and we will write the day it lands.
If it isn’t on this page,
write to us.
Tell us what the camera is doing and what you expected instead. A photo of the screen helps more than a paragraph.